Migration FAQs

1. Why we are migrating to a new Shopify App? The new Shopify App has an optimized performance, more aligned with Shopify modules and it was built to reduce the configuration time for the merchant, including:
   -> HS codes and Country of Origin synchronization with the Shopify Product fields
   -> Shipping zones are imported from the Shopify Shipping settings
   -> Breakdown of what are duties and what are taxes in the checkout

2. Does the migration process for the new Shopify App affect my live store? No. The new app is installed, the configuration is done and nothing change in your store. Once you finalize the configuration, you just have to enable the new app & disable the old app (which can be few seconds of duplicate shipping options).

3. What happens if I don’t migrate to the new DTC Shopify App? The current/old DTC Shopify app you are using must be decommissioned by phases, during the next months. Therefore, it’s important that you align with the support team to have a smooth migration during the next months.

4. Can I do the migration by myself? As a first step, the DHL Support Team has to always configure your access credentials. This ensures you will continue to be billed by DHLeCS directly. After that, you can do the set up by yourself completely and you will be able to activate the new App when you decide to.

5. What can I do to make sure the migration runs successfully? It’s crucial to migrate successfully, therefore:
   -> You always have to allow our support team to access to your store;
   -> All the active products must have the HS code and the Country of Origin fulfilled (in your Shopify Store, at Product level);